Home Service Manager

Runbooks won't start although the status is "In Progress"

Moritz_FreiMoritz_Frei Customer IT Monkey ✭
edited July 22 in Service Manager


since a few weeks some runbooks won't start after the runbook activity switches to status "In Progress". Also this doesn't happen to all runbooks and only sporadically.

It looks like this, the activty has an actual start date which is in the past. But actually the runbook didn't start in the orchestrator.

If we change the status of the request to "On Hold", wait a few minutes and change it back to "In Progress" it fixes the problem most of the time. Then the activity gets a new actual start date and the runbook also starts in the Orchestrator.

But sometimes the runbook already starts, when we change the status to "On Hold". We think this could be due to the status change?

Has anyone an idea what the problem could be?



  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    Sounds like an issue with Orchestrator. Is there any errors on the Orchestrator side?

Sign In or Register to comment.