Unable to edit Service Request in Cireson Web Portal for SCSM.

Vik Member IT Monkey ✭

August 2021 in Analyst Portal - Community

Is there any reason why we can't edit or add information to Service Requests via Cireson Portal?

I can manage and edit Incident Request but cannot do the same with Service Requests. They all show the contents but i can't edit them as they show greyed out.

Examples attached. Many thanks

Service Request.png

Incident Request.png

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Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

August 2021 Answer ✓

Hi @Vik - Are you using the Community version of the portal? If so, it is only able to perform incident management tasks. The full version does allow for working on SRs and the other work item types.

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Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

August 2021 Answer ✓

Hi @Vik - Are you using the Community version of the portal? If so, it is only able to perform incident management tasks. The full version does allow for working on SRs and the other work item types.

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Vik Member IT Monkey ✭

August 2021

Thanks @Justin_Workman , this explains it then.

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