Can Analyst be limited to just some incidents with a specific Category?
We different Analysts that we want them to only see and work on Incidents with specific categories. EG: we want Analysts Team "Phone", to only be able to see and work on Incidents that were set as "Phone" category, Analyst Team "Exchange" to only see and work on Exchange issues...
Is there a way we can set this up so they are limited as above in cireson portal?
FYI, we are using cireson community portal (Free).