Users not getting synced from AD to console using connectors for some groups

Manas_Gautam Customer IT Monkey ✭

August 2021 in Service Manager

Hello.

We are facing sync issue from AD to console for some groups using connectors. Old users are still present in the console but new users are not getting in console. There are more than 1500 users in that group, Is there any limit for the no of users that can be imported using a connector?

Regards,

Manas

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

September 2021

@Manas_Gautam - You might try just creating a new AD connector. I would recommend not deleting the old one though because existing users could potentially be deleted if you delete the connector they were imported with. If you need to stop it from running, just disabled it.

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