How to give standard users access to Work Items

Gary_Bicknell Customer IT Monkey ✭

August 2021 in View Builder

Hi all

Looking for some help please.

At present, within Cireson, admins can see the options in first pic

But standard users only see Knowledge Base and Service Catalog:

Which setting do I need to change so they can see Work Items too?

Thanks

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

September 2021

@Gary_Bicknell - for users to see Work Items in the search, they would need to be analysts. Alternatively you could configure Global Search to expose work item classes to search for End Users.
Reference: Global Search in Service Manager Portal (cireson.com)

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