Can notification emails be sent to a AD group members that matches a support group in SM?

Vik Member IT Monkey ✭

September 2021 in Analyst Portal

Hi Guys,

Is there a way that when an incident is created and assigned to a Support group, and email is sent to the members of that Support Group?

We'd like to notify the Support Group members that an incident has been logged for their Team.

Many thanks

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

September 2021

@Vik - Notify Analyst handles this functionality.
Notify Analyst Pro App | Email Notifications for Work Items in SCSM | Cireson

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Vik Member IT Monkey ✭

September 2021

Cheers @Justin_Workman, I have it but is the free version and very limited...It looks like i am out of luck.

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