Can Service Manager 2016/2019 process external emails to incidents?

Vik Member IT Monkey ✭

September 2021 in Service Manager

Hi Guys,

Can Service Manager 2016/2019 with exchange connector process emails coming from external addresses (EG:...@gmail.com) into incidents? I am aware that it can within it's domain, but not sure about this one.

We basically want to use SM with Exchange connector to process emails from our external clients into incidents that our analysts can work on.

Many thanks

Best Answer

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

September 2021 Answer ✓

Yes.

0

Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

September 2021 Answer ✓

Yes.

0

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