Any idea why Service Manager console is showing empty?

Vik Member IT Monkey ✭

September 2021 in Service Manager

Hi Guys,

Our SM console started to play up and is not showing any information on the console. The console is installed on the server itself. I cleared the folder here "C:\Users\<current User\AppData\Local\Microsoft\System Center Service Manager 2010" as pointed by someone but not avail. Any ideas?

Service Manager version is 2012 R2

Many thanks

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Answers

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

October 2021

Hi @Vik
I have seen this before and it can be frustrating.
The console works on the old MMC framework and as such has a cache of data that it stores on your local machine and it can become corrupt.
By deleting the following folder, and restarting the console, it should clear out the cached data ready to go again. C:\Users\scsmadmin\AppData\Local\Microsoft\System Center Service Manager 2010

Hope this helps

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