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Make notifications for Workitems Not in a Queue

Eric_EvansEric_Evans Member IT Monkey ✭

I have queues set up to group workitems that pertain to a certain "topic" (Normal change requests and all it's children, Change name SR and all it's children..... and so on). I have notifications that are tailored to what "topic" the workitem pertaining to the notification belongs to. Now, I would like to make notifications for anything that is not a part of a queue. How could achieve this without double notifications going out for things that are in the que?

Best Answer

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    @Eric_Evans

    A final queue that excludes everything in the other queues would cover this - I think. Either with the inverse criteria all OR'd or maybe something looking at queue memberships.

    Geoff

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    @Eric_Evans

    A final queue that excludes everything in the other queues would cover this - I think. Either with the inverse criteria all OR'd or maybe something looking at queue memberships.

    Geoff

  • Eric_EvansEric_Evans Member IT Monkey ✭

    I think that will work! Thank you!

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