WorkItem status = New but in SCSM workItem status = Pending
I have an Issue, that after SCO stuck new WI don't get status "Pending" on the WorkItems Lists as "Team Work" Cireson Portal. In the WI detais and in SCSM Client the status is "Pending".
Usually service reset help but not always and only way is to change status by powershell but I'm not sure that is correct.
What should by done that work item status in Cireson database will be correct.