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Does Incident description have a character limit?

Hi all,

Have created an ARO and from testing when I complete the form with large amount of text the incident is created without an mapping input. If it's a couple of words it enters the text fine.

All the text goes into the History under User Input as Usual:



This is total was about 6000 words. If I simply put "Test" in all the required text field's the Incident is raised fine and the detail is in the description with the mapped questions as expected.

Thanks in advance,

Alfie.

Best Answer

  • Dijon_BleaseDijon_Blease Customer IT Monkey ✭
    Accepted Answer

    Yes, there is a 4000 character limit for the description.

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