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ServiceManagement database issue

alex_kokinalex_kokin Member IT Monkey ✭

I have an issue where the CacheBuilder has not synced the incident workitems since the 11th. I have truncated the lastchanged table already still no luck.

Is it safe to run the setup and create a new servicemanagement database?


  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

    Hi @alex_kokin

    I would suggest increasing the logging for CacheBuilder and investigating if there are any issues.

    When you truncate the LastModified" table, does the Workitem value get re-entered?

    If so, cachebuilder thinks it has done a check and everything is OK.

    The CacheBuilder log file should have some errors in it. You can see more details on troubleshooting the cachebuilder here: Reference: Cireson Cachebuilder Overview

    Also, if you have an older version of the portal then I would suggest updating as there has been some big improvements with the CacheBuilder in the most recent versions.

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