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Assign to Support Group By Analyst

Jason_MeyerJason_Meyer Customer Advanced IT Monkey ✭✭✭

We already have a "Assign to Analyst By Support Group" task, this assumes that the person knows the name of the Support Group.

Could we also have a "Assign to Support Group By Analyst" task where when the Analyst is selected, the portal provides only the Support Group(s) that the analyst is a member of?

We have a lot of tickets that get Assigned To the correct analyst but the person doing the assigning does not know what Support Group they are a member of.

2 votes

Submitted · Last Updated

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