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Dedicated Link to Knowledge Article Drafts

Brad_Zima

Brad_Zima Member Advanced IT Monkey ✭✭✭

November 2021 in Service Manager Portal Feature Requests

Would it be possible to have the knowledge manager page include a link to a page that only showed the KA's with "Draft" status?

This would make it easier to write longer KA's that required time to create. Additionally, this would help for teams that have an approval process for created articles before they can be published.

2

2

2 votes

Submitted · Last Updated November 2021

Comments

Katie_Hughes Customer IT Monkey ✭

January 2022

You can create a 'View', and promote it into this selection.
You will have to play around with what you'd like to view though, such as KB state equals Draft ext, ext.

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