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Team Work Grid View - Missing Assigned User for End Users

jodi_waldjodi_wald Member IT Monkey ✭

In the Team Work view, we discovered that the "Assigned User" column does not appear for end users. It is there for Analysts. What is hiding that column? It does not appear when I reset the view or use the Choose Column Selector.


End User


  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @jodi_wald - The Team Work view is just for analysts to see work items that are assigned to them or a member of their team. The Assigned User field is stripped out for End Users as most organizations don't necessarily want End Users knowing what tickets are assigned to what analyst. Are you wanting a view like Team Requests that displays work items where the user or members of the user's team are the affected user? If so, you will need to configure the team groups in Admin Settings -> Group Settings.

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