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Get Affected User Department for ARO

jodi_waldjodi_wald Member IT Monkey ✭

On an Advanced Request Offering (ARO), can we capture the Affected User's Department? And Store that on the work item (IR/SR). We are looking to do reporting that would included the Affected User's Department at the time the ARO was created. Rather than the their current department. If a user moves departments, then that would not affect the report.


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    Peter_MuttenthalerPeter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

    Hi Jodi,

    Do you have a System Center Orchestrator?

    Then I have a cheap solution :). Make a runbook that stores that info in an extra field (Incident extension).

    You can use Javascript code as well to perform that, but I think that's quite harder.

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    Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

    Hi @jodi_wald

    The ARO will not return this data directly as it is not specifically associated to the SR or IR. However, a quick Runbook or PowerShell solution could see the new SR or IR created, look up the users department and then associate the department to the Work Item.

    Then the Department would be directly linked to the Work Item and if the user changes departments it wont matter.

    This approach would prevent the need for extending the SR or IR class and get you an answer you are after.

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