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Connect to mailbox to get emails

VikVik Member IT Monkey ✭
in Orchestrator

Hi guys,

I'm trying to setup a runbook that will connect to a mailbox (Exchange 2013) and get emails, check for the sender and attachments. I am trying to use Get Item or Monitor Item, but it seems that I can't figure the Item Selection property. Is there a configuration i am missing? And what route is best to achieve the above?

Thanks in advance.

Get Item.png
Monitor Item.png


Answers

  • Matt_Howard1Matt_Howard1 Customer Adept IT Monkey ✭✭

    Do you have the mailbox already configured under Options -> Exchange User (or which ever integration pack)?

  • VikVik Member IT Monkey ✭

    Hi @Matt_Howard1 , yes I have a mailbox configured in Exchange User. Does Orchestrator need Exchange connector or EWS API too?

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭

    What does your exchange user configuration look like?

    image.png


  • Matt_Howard1Matt_Howard1 Customer Adept IT Monkey ✭✭
    edited February 2022

    @Vik - I found that I had to create my config as 'Exchange Configuration (Item Activity)' to Get Attachments/Messages. You can see the difference in the screenshot from @Brian_Wiest

  • VikVik Member IT Monkey ✭

    Thanks @Brian_Wiest and @Matt_Howard1 , 'Exchange Configuration (Item Activity) was the missing piece.

    Is there a way of grabbing the senders' address and an attachment from an email with any of these Items?

    image.png


    I've tried this way for attachment but it fails.

    image.png


    Many thanks in advance

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭

    I don't use any of those automation's as I found exchange user to be very very limiting.

    I use Power Automate to pull attachments out of shared mailboxs and then the Data Gateway to use on premise.

    However that Get Item should return the message ID which you should be able to pass into a Get Item for the message details.

  • Matt_Howard1Matt_Howard1 Customer Adept IT Monkey ✭✭

    You may have use 'Run .NET Script' and use the EWS Managed API to pull the attachments. Get Item in Exchange User works for getting the messages, but it looks like it fails to pull the attachments correctly. It knows there are files attached, but doesn't present them.

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