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User Assign Problem

Aybars_KutluturkAybars_Kutluturk Member IT Monkey ✭

I can't assign operators to tickets at web but I can assign the users from service manager console.

When I want to assign at web I write the name but it looks but can't find. After assigning users in SM console I can see the operators in the web

Answers

  • Peter_MuttenthalerPeter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

    Hi

    Do you have changed the Userquery in den Adminsettings / setting elements?

    Standardquery: DisplayName LIKE '%' + @Query + '%' OR UserName LIKE '%' + @Query + '%'

    Do you find somebody if you use the username?

  • Aybars_KutluturkAybars_Kutluturk Member IT Monkey ✭

    Hi,

    I have solved the issue. There was suspended activites in SQL and the free disk space is 11GB. After increasing the disk and restarting the SM server the problem solved but I couldn't understand why the console was working and web interface not.

    Regards

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @Aybars_Kutluturk - Are you ServiceManager and ServiceManagement DBs on separate SQL servers? When making changes through the portal, it would simultaneously be updating both databases. When making changes in the console, it would only make it in ServiceManager then it would sync into ServiceManagement later.

  • Aybars_KutluturkAybars_Kutluturk Member IT Monkey ✭

    these 2 DBS are in the same DB servers

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