saliha
Member IT Monkey ✭
Hello
we have Cireson portal 8.1.2.2016, an error is displayed in the windows event viewer: "Unable to validate License.Error: No License found"
thank you for assisting me
TERMS OF USE
AGREEMENT BETWEEN USER AND CIRESON
The Cireson Community Web Site is comprised of various web pages operated by Cireson, LLC (collectively, the web pages are referred to herein as the “Cireson Community Web Site”).
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All contents of the Cireson Community Web Site are: Copyright 2016 by Cireson, LLC and/or its suppliers. All rights reserved.
TRADEMARKS
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NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Cireson respects the intellectual property of others and asks that users of the Cireson Community Web Site do the same. In connection with the Cireson Community Web Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Cireson Community Web Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of the Cireson Community Web Site users is, through the use of the Cireson Community Web Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.
Designated Agent: Matthew W. Deen, Esq.
Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101
Telephone: 619-993-8873
Fax: 888-244-8458
Email: matt.deen@cireson.com
Answers
@saliha - Do you have the possibility of updating? I believe the message was thrown erroneously in that version. Here's the workaround from the PR for that issue:
Run this query against the ServiceManagement database:
ALTER PROCEDURE [dbo].[spUpdate_Licenses]
@DashboardLicense nvarchar(1024),
@AnalystPortalLicense nvarchar(1024),
@AdvancedRequestOfferingLicense nvarchar(1024),
@SelfservicePortalLicense nvarchar(1024),
@TenantId int
AS
BEGIN
SET NOCOUNT ON;
UPDATE SettingsItem SET Value = @DashboardLicense WHERE [Key] = 'DashboardsKey' AND TenantId = @TenantId;
UPDATE SettingsItem SET Value = @AnalystPortalLicense WHERE [Key] = 'AnalystPortalKey' AND TenantId = @TenantId;
UPDATE SettingsItem SET Value = @AdvancedRequestOfferingLicense WHERE [Key] = 'AdvancedRequestOfferingKey' AND TenantId = @TenantId;
UPDATE SettingsItem SET Value = @SelfServicePortalLicense WHERE [Key] = 'SelfServicePortalKey' AND TenantId = @TenantId;
END