Change Calendar is Empty

Alexis_Stallman

Alexis_Stallman Customer IT Monkey ✭

March 2022 in Analyst Portal

We are having an issue where no items are showing up on our change calendar. I have found these errors in the chrome dev tool:

VM9626:1 GET https://"our portal name"/platform/views/activechangecalendar.js 404 (Not Found)

VM9626:1 GET https:/"our portal name"/platform/views/viewPanels/ActiveChangeCalendarVP.js 404 (Not Found)

These files are in the CustomSpace views folder, but I am not sure if they are missing from somewhere else. I anybody has any ideas, help would be greatly appreciated, thank you!

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Best Answer

Alexis_Stallman Customer IT Monkey ✭

March 2022 Answer ✓

It seems to have solved itself, thank you!

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Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2022

@Alexis_Stallman - Essentially any "view" page (with view in the URL) is going to throw those 404s. The portal looks in 3 different places on the file system when rendering a "view" page including CustomSpace. The search in /platform/views has to fail first before it looks in CustomSpace.
Is this custom view displaying the results of a custom dashboard query? And if so, did that query Id change between environments? Or is it present at all? If you look in the Network tab of the dev tools, you may have calls to /Dashboard/GetDashboardDataById, those will tell you the query Id being used. That query Id will correlate with a record in the ServiceManagement -> DataSource table:
SELECT * FROM DataSource WHERE Id = '<query Id>'

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Alexis_Stallman Customer IT Monkey ✭

March 2022 Answer ✓

It seems to have solved itself, thank you!

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