Inconsistent Navigation when Saving a Work Item
Hello Cireson Community!
It has been a while, mostly spent lurking on the posts... Good to see you all! One of our analysts is reporting some issues with navigation, specifically when saving or cancelling a work item. While I've not been able to replicate his trouble myself, I've seen first-hand some of the wonky behavior he's be expressing frustration with. Please note that we're using the free Community Edition of the portal right now.
He'll open an incident from the My Work list and either modify and save (or make no changes and cancel) and will frequently be thrown to other views, rather than being sent back to "My Work" as expected. Sometimes he'll be thrown to the "All Open Unassigned Incidents" view, others he'll be thrown over to the "All Open Onboarding Tickets" view, and other times he'll be thrown to a different view (you get the picture). There are 5 of us working in the portal, but I believe he's the only one with this inconsistency issue.
We've got a bunch of views under an "Incident Management" folder (including the built-in All Incidents view), but this one technician never ends up back where he expects. How can I best assist him with troubleshooting this?