Does Service Manager OR Cireson Portal have any built in processes to display/calculate duration?
Does Service Manager OR Cireson Portal have any built in processes to display/calculate work item duration?
Our management looks at pending requests by priority and by age. Priority is simple, part of the product. Age is not. Currently, we run an SSRS report and then manually enter our formula/algorithm to calculate work item age.
Does Cireson or Microsoft have any mechanisms to produce this information out of box?
We would like to provide average age of completed request by Support Group, Requesting Company, Category, Area, etc. Yes, we can build things that do this for us but would suspect that almost everyone would benefit from having this data available.