Home Skype For Business Integration

How are the Teams User Presence notifications supposed to work?

Hello, me and my team have just integrated Teams into our test portal, and we are noticing some inconsistencies with the notifications through the bot. If a ticket is created by the person who is neither the affected user or the assigned to analyst, nobody gets a notification. This is the same with adding comments as well. It seems like notifications only get sent out when the affected user edits something or when the assigned to analyst edits something. Is this meant to be the functionality, or did we miss something in the setup process?

Sign In or Register to comment.