How are the Teams User Presence notifications supposed to work?

Alexis_Stallman

Alexis_Stallman Customer IT Monkey ✭

April 2022 in Skype For Business Integration

Hello, me and my team have just integrated Teams into our test portal, and we are noticing some inconsistencies with the notifications through the bot. If a ticket is created by the person who is neither the affected user or the assigned to analyst, nobody gets a notification. This is the same with adding comments as well. It seems like notifications only get sent out when the affected user edits something or when the assigned to analyst edits something. Is this meant to be the functionality, or did we miss something in the setup process?

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Best Answer

Geoff_Ross Cireson Consultant O.G.

March 16 Answer ✓

Hi Alexis
Yes, this is how the app works.
Geoff

0

Answers

Geoff_Ross Cireson Consultant O.G.

March 16 Answer ✓

Hi Alexis
Yes, this is how the app works.
Geoff

0

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