Home General Discussion

Teams Integration Help

Alexis_StallmanAlexis_Stallman Customer IT Monkey ✭

Hello, me and my team have just integrated Teams into our test portal, and we are noticing some inconsistencies with the notifications through the bot. If a ticket is created by the person who is neither the affected user or the assigned to analyst, nobody gets a notification. This is the same with adding comments as well. It seems like notifications only get sent out when the affected user edits something or when the assigned to analyst edits something. Is this meant to be the functionality, or did we miss something in the setup process?

Best Answer


Sign In or Register to comment.