Work Item History

Matt_Howard1

Matt_Howard1 Customer Adept IT Monkey ✭✭

April 2022 in Analytics

I am drawing a blank on this: does Analytics contain work item history now? Specifically looking for support group changes, assigned user, etc. Thanks!

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Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2022 Answer ✓

@Matt_Howard1 - As of 11.5 Analytics technically includes the history, but it's buried in the archived work items.

1

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2022 Answer ✓

@Matt_Howard1 - As of 11.5 Analytics technically includes the history, but it's buried in the archived work items.

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Brian_Winter Customer Advanced IT Monkey ✭✭✭

June 2022

@Justin_Workman , do you happen to have a SQL statement that can mine that archive history? We need to get at all the support tiers that an IR was assigned. Basically was the Tier that was Assigned at Resolved time the same as the first Assigned Tier (First Touch Metric). I couldn't get to it because the IR GUID is part of the JSON Path and I'm just a beginner with JSON.

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Jason_Meyer Customer Advanced IT Monkey ✭✭✭

August 2022

Following the thread, interested in learning more about Analytics Archiver.

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Brian_Winter Customer Advanced IT Monkey ✭✭✭

August 2022

Justin was able to create a PowerShell script to pull the history, but not a SQL statement. Looks like we'd have to maybe run a scheduled script to pull history into another table.
OR
Wait for a Cireson Analytics solution 😜

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