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WatchList - Send Email enhancement

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

May 2022 edited May 2022 in Service Manager Portal Feature Requests

Following on from other threads about notifying watchlist users regarding updates, the monitoring runbook approach seems a little inefficient. If other ideas like incorporating this into this into apps like Tier Watcher is not an attractive option, maybe enhancing the Send Email option in the portal is?

Our company uses the Send Email quite a lot. So if there was an option to select 'Include WatchList users' then that might work for most areas.

If there is an option below the Change Status to include WatchList users then that could work for us. If there was an option to have this set by default, in the admin settings, even better.

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Submitted · Last Updated May 2022

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