Cache Builder does not run properly

Steffen_Dobritz

If I restart Cache Builder I get 2 error msg in the application log. And my question is can I ignore those issues? Thx in advanced.

Timestamp 18.05.2022 15:57:47

Faulting application name: Cireson.CacheBuilder.WindowsService.exe, Version: 11.4.2.0, Timestamp: 0x6256e5c1
Faulting module name: KERNELBASE.dll, version: 10.0.14393.5125, timestamp: 0x626ca997
Exception code: 0xe0434352
Error offset: 0x0000000000034f08
Faulting process ID: 0x840
Faulting application start time: 0x01d86aae77b4c86e
Faulting application path: C:\inetpub\wwwroot\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report ID: bc4a8b10-7cc9-4d78-b5df-46fb0ec50b9a
Full name of the faulty package:
Application ID relative to the faulty package:

Application: Cireson.CacheBuilder.WindowsService.exe
Framework version: v4.0.30319
Description: The process terminated due to an unhandled exception.
Exception Information: System.IO.IOException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.Pipes.NamedPipeServerStream.Create(System.String, System.IO.Pipes.PipeDirection, Int32, System.IO.Pipes.PipeTransmissionMode, System.IO.Pipes.PipeOptions, Int32, Int32, System.IO.Pipes .PipeAccessRights, SECURITY_ATTRIBUTES)
   at System.IO.Pipes.NamedPipeServerStream..ctor(System.String, System.IO.Pipes.PipeDirection, Int32, System.IO.Pipes.PipeTransmissionMode, System.IO.Pipes.PipeOptions, Int32, Int32, System.IO. Pipes.PipeSecurity, System.IO.HandleInheritability, System.IO.Pipes.PipeAccessRights)
   at System.IO.Pipes.NamedPipeServerStream..ctor(System.String, System.IO.Pipes.PipeDirection)
   at Cireson.CacheBuilder.Service.CacheEngine.ServerThread(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)

If I open C:\inetpub\wwwroot\CiresonPortal\bin\Cireson.CacheBuilder.WindowsService.exe.config and set logger level to "ALL" no new entries are written. If I open C:\inetpub\wwwroot\CiresonPortal\bin\Cireson.CacheBuilder.Service.exe.config and set logger level to "ALL" there are written new lines but no ERROR or WARNING entries.

I also found this post with exact same 2 issues ID1000 and ID1026. Our TimeZone is UTC+1 and configured correctly so far.

Additionaly here the WebConsole.log and Platform.log, but I think thy are not related because of the different timestamp. Last error of the WebConsole.log is:

2022-05-18 11:01:20,124, ERROR[11]: GetPlatformFeatureSets
System.Net.WebException: The remote server returned an error: (401) Unauthorized.
   at System.Net.HttpWebRequest.GetResponse()
   at CiresonWebConsole.Controllers.HomeController.GetAllPlatformFeatureSets() in D:\a\1\s\Cireson.WebConsole\Cireson.ServiceManager.WebConsole\Controllers\HomeController.cs: line 305.

And PlatformLog-2022-05-18.log:

Main Critical 2022-05-18T11:01:39.5756740+02:00: Building Authorization Cache.

Main Critical 2022-05-18T11:01:46.6706744+02:00: Authorization Cache Build Complete. 7195 ms

Main Critical 2022-05-18T11:01:46.6706744+02:00: Voided existing AuthTokens. 7202 ms

Main Critical 2022-05-18T11:02:08.7226698+02:00: Unable to connect to CPEX gallery feed https://cireson.pkgs.visualstudio.com/Public/_packaging/dev/nuget/v3/index.json The connection to the remote server cannot be established.

Portalversion: 11.4.2

Management Pack Version: 7.7.2016.225

Version Platform-Cache: 3011.4.2

Platformversion: 5.3.21

Add-Ins-Version: 1.0.2

Justin_Workman

@Steffen_Dobritz - Try stopping the cachebuilder service and giving it about 5 minutes to wind down completely. Then try starting it again.