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Resolve Incidents Add-In - Suggestion

Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭
edited July 2022 in Analyst Portal

Our Analysts like the "Resolve Incident" add-in very much. It saves time and it really works well. Also reviewers like it as we finally are able to define a minimum length for the resolution text.

Still, some analysts criticize, that after setting an Incident gets resolved (and automatically saved after), you are still inside the incident and have to press "Save" again to get outside.

So it would be really cool, when we could have 2 additional settings:

AutoSave: Set to true, the changes to the incident will automatically be applied after the "Resolve Incident" has been activated. If not the Status will be set, but the analyst still has to press "Apply" or "Save" in order to the changes to be applied.

LeaveIncident: Only relevant if AutoSave is set to True. If set to true, after you resolved the Incident, you will automatically be forwarded to the page you have been before - most of the time this is Team Work or some Incident View.


I really don't know how much work this would be, but it would be nice :)

Best Answer

  • Brad_ZimaBrad_Zima Member Advanced IT Monkey ✭✭✭
    Answer ✓

    @Simon_Zeinhofer This would be a really great addition to our collection of feature requests which can be found here: https://community.cireson.com/categories/portal-feature-requests

    Posts in the feature requests section have a vote button on them that allows the community to weigh in on whether or not a feature would be useful to them as well. A lot of requests made by our community have gone on to be added to the portal as features once they received enough votes.

Answers

  • Brad_ZimaBrad_Zima Member Advanced IT Monkey ✭✭✭
    Answer ✓

    @Simon_Zeinhofer This would be a really great addition to our collection of feature requests which can be found here: https://community.cireson.com/categories/portal-feature-requests

    Posts in the feature requests section have a vote button on them that allows the community to weigh in on whether or not a feature would be useful to them as well. A lot of requests made by our community have gone on to be added to the portal as features once they received enough votes.

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