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API for fetching Archived data after enabling the Analyst Archiving feature

Hi,

We have a custom search implemented in our portal that is using the API GetProjectionByCriteria for searching the requests.

Now, After upgrading the portal to 11.6.3, we have enabled the Analytics Archiving feature.

But the custom search is not able to search the Archived data (and thats probably because the above API is fetching data from ServiceManager Database that does not contain the Archived data).

But we need the Archived data in this custom search output. So, Is there any API that can be used for fetching the Archived data?


Regards,

Manas

Answers

  • Manas_GautamManas_Gautam Customer IT Monkey ✭
    edited September 29

    Dear @Adam_Dzyacky, @Justin_Workman

    Could you please provide your opinion on the above asked query.

    The business end really needs this "custom search" to be able to search the Archived data.

    We have looked into the API documentations, but were not able to find anything helpful.

    It would be much appreciated if you could please help us with the above query of ours.

    (Really sorry to tag you like this. Its been two week but we haven't received any answer for our query. Not sure if we placed the query in right place/category).

  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

    Being able to search Archived Data via Global Search is on our roadmap.

  • Simon_ZeinhoferSimon_Zeinhofer Customer Advanced IT Monkey ✭✭✭

    @Manas_Gautam I just saw your thread and we have some sort of same issue here - We have our retention set to 30 days and therefor lots of incidents and service requests cannot be found in the global search.

    So we created a nav node on the navigation bar "Archive" with 3 pages, one for IR, one for CR and one for SR, where we fetch the data from the analytics db - in that case every workitem(+ the fields we need) in that workitem type table.

    In addition we added this dashboard search in iur custom js.:

    https://community.cireson.com/discussion/comment/24099#Comment_24099


    Maybe this helps in your situation, at least until the global search may fetch these too :)

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