Knowledge Article Editor

Jason_Meyer Customer Advanced IT Monkey ✭✭✭

October 2022 in Analyst Portal

We are attempting to copy/paste some html code into the Knowledge Article editor. We are using the View HTML panel to paste our code in.

The portal is not interpreting the HTML code correctly. When viewing the HTLM code with an internet browser it displays properly. When viewing the KB article the page is not rendering correctly.

It is pretty basic html code with a style definition and some CSS.

How do I being to troubleshoot this?

I am a 'basic' web coder. : ) who knows 'some' HTML.

Appreciate any assistance/advice from this awesome community.

Answers

Geoff_Ross Cireson Consultant O.G.

October 2022

Hi @Jason_Meyer
The Portal's own CCS can interfere and override but other than that I've not seen any issues? What parts of the HTML are not rendering. Can you share the HTML?
Geoff

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