Team Request View Groups - Only limited number of AD Groups visible

Steve_Barnard

Steve_Barnard Partner IT Monkey ✭

July 2016 in Analyst Portal

I'm working with a customer who is looking at configuring Team views in the portal. When we go to Admin Settings and Team Request View Groups, select Add. We can only see a limited number of AD groups in the drop-down list. The AD groups have been synchronised and are in the CMDB. Is there a limit on the amount of Groups we can see? If so, where is this limit set?

Thanks

Steve

0

Best Answer

carrie_medine Member Advanced IT Monkey ✭✭✭

July 2016 Answer ✓

Hello Steve,
This dropdown is limited to 50 results, however it is also an auto-complete, so if you start entering the name of the AD Group the dropdown list will filter to that text and you should see the group your looking for.
Thanks,
Carrie

5

Answers

carrie_medine Member Advanced IT Monkey ✭✭✭

July 2016 Answer ✓

Hello Steve,
This dropdown is limited to 50 results, however it is also an auto-complete, so if you start entering the name of the AD Group the dropdown list will filter to that text and you should see the group your looking for.
Thanks,
Carrie

5
Steve_Barnard Partner IT Monkey ✭

July 2016

Thanks Carrie, we tried using auto-complete but it didn't seem to work. I'll try again today. Thanks for your advice.
Thanks
Steve

0
Steve_Barnard Partner IT Monkey ✭

July 2016

Hi Carrie, there are a lot of AD groups in the Service Manager database. These groups also appear in the ServiceManagement database. When we type a group, which should auto complete, nothing is displayed. Is it worth me raising a ticket for this?

0
carrie_medine Member Advanced IT Monkey ✭✭✭

July 2016

Hi Steve,
Yes I would raise an Incident in our support portal.

0

This discussion has been closed.

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