Notification filters or by analyst preferences?
Our Cireson portal / SCSM environment has multiple notifications configured at an organization level. The question has come up from our Analysts if it is possible to set notification preferences or configuration by analyst?
Some analysts have a LOT of work in Service Portal and they currently have email inbox rules that filter out all of the notifications that our environment sends to them because it is too much. They already work in the Portal every day.
Other analysts in our environment have very LITTLE work and 'rely' on these notifications to let them know there is something waiting on them.
Is it possible to configure these notifications at an 'analyst' level? Or, better yet, can a Notification Profile feature be added to the User Settings panel that would enable the 'analyst' to control what notifications are sent to them. Example: All Notifications, Only @Mentions, Only Action Log Updates, etc.
Appreciate any thoughts from the community and Cireson. Happy Holidays everyone.
State of Nebraska