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Web browser tab favicon indicate new work items

Charles_Burton

Charles_Burton Customer Adept IT Monkey ✭✭

December 2022 edited June 2023 in Service Manager Portal Feature Requests

Our technical team, as we all are, are buried in web browser tabs. They requested that the Cireson ITSP tab favicon change to indicate that there are unassigned work items in our portal. In our organizations service model new unassigned work items are to receive 15min response.

Anyone have any experience with changing the favicon via a trigger in Cireson?

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Active · Last Updated June 2023

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Brad_Zima Member Advanced IT Monkey ✭✭✭

June 2023

@Charles_Burton IIRC, the changing the favicon requires a restart of Application within IIS. This sounds like a neat idea though and I can move this post over to https://community.cireson.com/categories/feature-requests if you'd like.

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Charles_Burton Customer Adept IT Monkey ✭✭

June 2023

Its interesting that we have other web browser tabs for other products that have favicons that change but appears to be a challenge to do easily. Outlook web tab for example changes if unread email arrives.

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Brad_Zima Member Advanced IT Monkey ✭✭✭

June 2023 edited June 2023

@Charles_Burton I didn't meant to imply that it couldn't be done, just that currently changing the favicon used by the Cireson Portal requires a restart of the AppPool to reflect the change because the favicon is loaded at application startup. I've moved this to our feature requests section so it gets the proper visibility.

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