Home All Other Feature Requests and Ideas
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Convert to IR / Convert to SR

Jason_MeyerJason_Meyer Customer Advanced IT Monkey ✭✭✭

This utility is a great tool for our environment. Something that I am occasionally asked is, could it copy 'ALL' of the details from the previous ticket. Like: Action Log, and Attachments specifically.

Just a thought.

With the 'archived' tickets now easily available via the portal (THANK YOU) it reduces this need but still requires us to pull up a separate ticket to review the original history of the situation. Not a deal breaker but would be nice if that came with the 'convert' action.


Thanks Cireson, happy holidays....

2 votes

Active · Last Updated

Sign In or Register to comment.