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Convert to IR / Convert to SR

Jason_MeyerJason_Meyer Customer Advanced IT Monkey ✭✭✭

This utility is a great tool for our environment. Something that I am occasionally asked is, could it copy 'ALL' of the details from the previous ticket. Like: Action Log, and Attachments specifically.

Just a thought.

With the 'archived' tickets now easily available via the portal (THANK YOU) it reduces this need but still requires us to pull up a separate ticket to review the original history of the situation. Not a deal breaker but would be nice if that came with the 'convert' action.

Thanks Cireson, happy holidays....

2 votes

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