Home General Discussion

How many tickets can be linked to a "parent" ticket?

Alexis_StallmanAlexis_Stallman Customer IT Monkey ✭

Best Answer


  • Options
    Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    Answer ✓

    Hey @Alexis_Stallman - I don't believe there's any limit to how many tickets can be linked to a parent.

  • Options
    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭

    That said would be mindful of how many you link and the configuration of your workflows. If your parent setting close all child tickets when resolved, if your have 100 linked IR's, Workflow has to process the status change of all of the linked IR's AND then any followup workflows IE email notifcaitons. You can easy bog down your management server for a few cycles while that processes.

Sign In or Register to comment.