Service Request showing Failed and Home page flickering

Vik Member IT Monkey ✭

February 2023 in Analyst Portal - Community

Hi Guys,

We've just deployed Cireson Analyst portal, free version, and for some reason the Home (Alternative) keeps flickering when you first get into the portal.

Another thing is that some of our Service Requests are coming up with "FAILED". The item you requested either does not exist or you do not have access to view it. Not all SRs are doing it thou. IRs are fine as far i have tested.

Any ideas on these?

Thanks

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Answers

Brad_Zima Member Advanced IT Monkey ✭✭✭

May 2023

@Vik How do you mean when you say "flickering"?

For the SR's do you have any queues in place for your SR's? If so, check your CacheBuilder logs to make sure your queue AD groups are syncing properly to the portal.
https://kb.cireson.com/article/how-to-troubleshoot-issues-in-the-cireson-portal/49
https://kb.cireson.com/article/reference-cireson-cachebuilder-overview/1176

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