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Keywords for Request Offerings

Simon_Zeinhofer

Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

February 2023 edited February 2023 in Service Manager Portal Feature Requests

Maybe this already exists and I overlooked it.

It would be amazing, if we could define keywords inside a request offering - This is already possible with knowledge base articles but for ROs I have not found it. AFAIK the description is used inside the search, but defining keywords would be an amazing addition.

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Active · Last Updated February 2023

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

February 2023

Check this out @Simon_Zeinhofer - https://community.cireson.com/discussion/comment/21782#Comment_21782

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Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

February 2023 edited February 2023

@Adam_Dzyacky Thank you very much, I didn't know this would be an option.
But in our company, the global search is not very popular. The fact that it is a "starts with" or "equals", and therefor not really user friendly , e.g. when searching for a Incident or Request, I guess people won't use it for request offerings neither.
Will future releases address this issue? It would help a lot if at least the title property could be searched with "contains". E.g. when I search for a SW asset with the name "Notepad", when I type in "Note", nothing is found, but the Asset Sticky Notes is. I have to type in the whole name Notepad, so a result is found. Same goes with users. If I search for a user with name Mayrhofer and I type in Mayrh, nothing is found. When I type in Mayr, he is found though, as his employee id is Mayr.* and we use the employeeId as porperty inside the search.

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