Extension Fields are NULLED inside CiresonAnalytics Table after they are groomed out

Simon_Zeinhofer

Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

March 2023 edited March 2023 in Analytics

Recently I came across an issue with the Analytics table, where an extension field of an SR was NULL, although a prompt from an RO got mapped into it.

When I opened it, it was visible, that it is already archived. But the viewModel showed the correct data. So the information was correct inside the Projection Property of the Archive_Managed_Object table, but was NULL inside the SM_WorkItem_ServiceRequest. Same goes for Incidents.

So as long as the workitem is inside the productive DB, the extensionfields are also correct inside the SM_* tables inside Analytics, after grooming, the values are NULL.

Is this intended?

0

Best Answer

Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

June 2023 Answer ✓

This one is a bug and got raised as an IR by the Support Team

0

Answers

Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

June 2023 Answer ✓

This one is a bug and got raised as an IR by the Support Team

0

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