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Edit List of visible Change Request From Template Options

Kris_SorensonKris_Sorenson Customer IT Monkey ✭

Is there a role based method of removing available templates from the Change Request From Template navigation? Would prefer to have only 3 options available for CR's.


Best Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Answer ✓

    Hi @Kris_Sorenson

    We actually have an Add-In being release ASAP for this. It will be available before the end of June - maybe sooner.

    Would you be interested in a beta when available?

    Geoff

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Answer ✓

    Hi @Kris_Sorenson ,

    It will work fine in 11.8.2 but it will need to pull down a prerequisite package which ships with 12. If your server has Internet access it will do this itself on Add-In install. If not, we'll need to get that to you first to install.

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Answer ✓

    Hi @Kris_Sorenson

    We actually have an Add-In being release ASAP for this. It will be available before the end of June - maybe sooner.

    Would you be interested in a beta when available?

    Geoff

  • Simon_ZeinhoferSimon_Zeinhofer Customer Advanced IT Monkey ✭✭✭

    @Geoff_Ross Came across this one. Is it possible to receive a BETA version of this Add In? :)

    Is there a minimum version required for it?

  • Kris_SorensonKris_Sorenson Customer IT Monkey ✭

    Thanks @Geoff_Ross. Would definitely be interested in a BETA version as well. It would be great to install in the Service Manager 2022 test environment. Is it compatible with 11.8.2?

  • Kris_SorensonKris_Sorenson Customer IT Monkey ✭

    @Geoff_Ross Was wondering if the beta version of this Add-In has been made available or if it still in testing. Thanks!

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭

    Hi @Kris_Sorenson @Simon_Zeinhofer

    We ended up just completing the release of this new add-in rather than sharing the beta. But before we announce, you have have a quick preview!

    Geoff Ross

  • Kris_SorensonKris_Sorenson Customer IT Monkey ✭

    Thanks for the update. Will there be an add-on compatible with Baseline release 11.8.2 as well? Our production and test environment are on 11.8.2. Saw the version disclaimer in the preview announcement. Not sure how "risky" adding this add-on in 11.8.2 test would be. Thanks!

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Answer ✓

    Hi @Kris_Sorenson ,

    It will work fine in 11.8.2 but it will need to pull down a prerequisite package which ships with 12. If your server has Internet access it will do this itself on Add-In install. If not, we'll need to get that to you first to install.

  • Kris_SorensonKris_Sorenson Customer IT Monkey ✭

    Excellent! Will install in the Test environment in the morning.

  • Kris_SorensonKris_Sorenson Customer IT Monkey ✭

    It appears that the installer requires a 1.0.2 version for install. Will await final release to test further. Here is the log snippet from the add-in install in our Test environment.

    Main Critical 2023-07-14T09:53:53.5880414-07:00: Attempting to install nupkg from C:\ProgramData\Cireson.Platform.Host\InstallableCpex\HideTemplates.1.0.0.nupkg.

    Main Critical 2023-07-14T09:53:54.5948261-07:00: Installation ignored, version 1.0.0 less than or equal to existing extension version 1.0.2.

    Main Critical 2023-07-14T09:53:55.6031829-07:00: removing nupkg from C:\ProgramData\Cireson.Platform.Host\InstallableCpex\HideTemplates.1.0.0.nupkg.

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭

    @Kris_Sorenson Looks like you are good. It needed version 1.0.0 which it didn't install because you already have 1.0.2

    Does it show in Add-Ins?

  • Simon_ZeinhoferSimon_Zeinhofer Customer Advanced IT Monkey ✭✭✭

    @Geoff_Ross In the open floor last week you mentioned some new add ins being available on Monday ;) Will they be released soon? :)

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