Survey App license

Corey_Henderson

Corey_Henderson Customer IT Monkey ✭

July 2016 in Survey App

I need to get a license for the survey app. When I click on the link in the release notes, I get this error "An error occurred while processing your request." When I email support, it doesn't seem to create a request any more, not sure if the issue is on our side or not. Can someone get me pointed in the right direction, please?

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Comments

Geoff_Ross Cireson Consultant O.G.

July 2016

Hi Corey,
The Survey app is licensed by the Console Licensing App. You need the latest version of it. Install this in the console, and then open up the License App Settings and once you ave entered your product key (get it out the portal --> admin settings) it will go online and retrieve your Survey App licence.

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Corey_Henderson Customer IT Monkey ✭

July 2016

Thanks, Geoff. That got me the license. Now when I click on the report, it just spins

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