Sam_Nguyen
Customer IT Monkey ✭
Hello, some of our tickets wipe the affected user from the box. It is blank.
However in the history tab, the affected user is listed. And, the affected user can be found using the search icon.
I cannot locate the reason for this after comparing connectors, AD groups, permissions, etc. Does anyone have any ideas? Thanks
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Comments
@Sam_Nguyen When you search the affected user, select it and save the SR, is the Affected User listed?
If not this might be an issue with the type projection you are using for your SR. Have you configured forms for certain AD groups under "Admin Settings --> Group Settings"?
Hi @Simon_Zeinhofer
No, when searching the affected user and selecting them, it still doesn't save. Also more weird things:
There is only one group listed in Admin -> Group Settings. This group is the analyst-view group.