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Incident Status Update If Assigned

CaterhamITSupportCaterhamITSupport Member Advanced IT Monkey ✭✭✭

Dear All,

I would like to automatically update the incident status to assigned if the assigned to field is not blank.

I did this before by a workflow event using incident, however this seems to be not working now?

Is there any other way of doing this until I fix the above i.e. using service manager auth tool (forgive me I am not sure on how to do this)?

Kind Regards


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