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Edit My Requests

Michel_CheretMichel_Cheret Member IT Monkey ✭
in General Discussion

Hi,

Can we adjust the my requests page?

We wish to configure it that incidents with everything else than active will show up under the tab 'closed'. How do we change this? It will show cancelled, failed and so on at the moment.

Thanks.

Best Answers

  • Options
    Geoff_RossGeoff_Ross Cireson Consultant O.G.
    Answer ✓

    Hi Michel,

    You could use an oData widget with the MyRequests endpoint to create a view showing only "Active".

    Geoff

  • Options
    Michel_CheretMichel_Cheret Member IT Monkey ✭
    Answer ✓

    Looks like I put /Platform/API in the url instead of /Platform/api. A bug will be submitted.

Answers

  • Options
    Geoff_RossGeoff_Ross Cireson Consultant O.G.
    Answer ✓

    Hi Michel,

    You could use an oData widget with the MyRequests endpoint to create a view showing only "Active".

    Geoff

  • Options
    Michel_CheretMichel_Cheret Member IT Monkey ✭

    Thanks Geoff,I put it together with the following filter:

    ?$filter=StatusId eq 5e2d3932-ca6d-1515-7310-6f58584df73e

    I am getting the following error:

    Uncaught TypeError: Cannot read properties of null (reading 'children')

      at init._scrollable (kendo.all.min.js:61:15759)

      at init._thead (kendo.all.min.js:62:20532)

      at init._autoColumns (kendo.all.min.js:62:23938)

      at init.refresh (kendo.all.min.js:63:5364)

      at init.i (jquery.min.js?v=1182:2:88736)

      at init.trigger (kendo.all.min.js:25:8097)

      at init._process (kendo.all.min.js:28:19086)

      at init.success (kendo.all.min.js:28:13896)

      at success (kendo.all.min.js:28:12153)

      at n.success (kendo.all.min.js:28:509)


    and


    kendo.all.min.js:26

    Uncaught Error: Cannot call method 'destroy' of kendoGroupable before it is initialized

    at HTMLDivElement.<anonymous> (kendo.all.min.js:26:6142)

    at Function.each (jquery.min.js?v=1182:2:2976)

    at R.fn.init.each (jquery.min.js?v=1182:2:1454)

    at e.fn.<computed> [as kendoGroupable] (kendo.all.min.js:26:6089)

    at init._destroyGroupable (kendo.all.min.js:60:18386)

    at init._attachGroupable (kendo.all.min.js:60:17323)

    at init._thead (kendo.all.min.js:62:21245)

    at init._autoColumns (kendo.all.min.js:62:23938)

    at init.refresh (kendo.all.min.js:63:5364)

    at init.i (jquery.min.js?v=1182:2:88736)

  • Options
    Geoff_RossGeoff_Ross Cireson Consultant O.G.

    Hi Michel,

    I cannot reproduce this error. If you hit the API directly, does data load?

    /Platform/api/MyRequest?$filter=StatusId%20eq%205e2d3932-ca6d-1515-7310-6f58584df73e

    Do you want to open a support ticket for this?

    Geoff

  • Options
    Michel_CheretMichel_Cheret Member IT Monkey ✭

    I will create a ticket, thanks.

  • Options
    Michel_CheretMichel_Cheret Member IT Monkey ✭
    Answer ✓

    Looks like I put /Platform/API in the url instead of /Platform/api. A bug will be submitted.

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