Workitem analytics only during worktim

Andreas_Leupi Customer IT Monkey ✭

April 24 in Analytics

Hello toghether
We're currently running some SQL-Queries from the dashboard to get the average resolution time and first response time. Unfortunatly, I only had the approach to measure the time difference between those values and the created-time. But new definitons are forcing us to provide the values only counted during the work hours (MO - FR, 0700 - 1800, excl regional holidays). Does someone know how we could do that?
Best regards, Andreas

Answers

Geoff_Ross Cireson Consultant O.G.

April 24

Hi @Andreas_Leupi
Take a look a this.
https://cireson.com/blog/sql-getting-working-hours-between-two-dates/
Sorry the code formatting is so bad but it should get you sorted.

Geoff

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