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Workitem analytics only during worktim

Andreas_LeupiAndreas_Leupi Customer IT Monkey ✭

Hello toghether
We're currently running some SQL-Queries from the dashboard to get the average resolution time and first response time. Unfortunatly, I only had the approach to measure the time difference between those values and the created-time. But new definitons are forcing us to provide the values only counted during the work hours (MO - FR, 0700 - 1800, excl regional holidays). Does someone know how we could do that?
Best regards, Andreas


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