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Analyst Usage Data

Matt_Howard1Matt_Howard1 Customer Adept IT Monkey ✭✭

Is there a way to quantify what analysts are actually logging into/interacting with the Service Portal? We have been working on slimming down the number of users that are analysts and identify other areas we can improve. Has anyone attempted this before?



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    Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

    @Matt_Howard1 I think that's something that gets logged inside the IIS Logs. As far as I remember there was someone who showed Power BI reports based on these logs in a Community Open Floor. The IIS logs contain a huge amount of data, and so I expect this task to be really complex - based on that I would evaluate the ROI before investing any resources for that.

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    Geoff_RossGeoff_Ross Cireson Consultant O.G.

    Hi @Matt_Howard1
    Interesting one. It could be possible to write a little bit of JS that runs on every page that if the logged on user is an Analyst (session.user.Analyst) is makes an API call to save something somewhere.


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