Missing Values in CiresonAnalytics

Simon_Zeinhofer

Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

August 23 in Powershell

Recently we came across some incidents, which were missing the priority inside the Ciresonanalytics, although in the productive DB it is set. All of these tickets are still active, have been created several days ago and as our Analytics Jobs are running every 3 hours, should have this value set. As these are only tickets from this month, it might also be, that there are more incidents with missing values.

So my question is, is there a way to "reset" a watermark in the Analytics Db, as we can do it for the platform cache. If yes, it should also be assured, that no values from older tickets are deleted (as it is the case with extension attributes, when the workitem is deleted form the workitem table)

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Answers

Geoff_Ross Cireson Consultant O.G.

September 2

@john_doyle might know.

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Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

October 2

@Geoff_Ross do you have any feedback on this? :) Shall I open a Support Ticket? An SR is already open for that issue.

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