Service manager service accounts internet access

Dean_Mrazek

Hi

Do the below accounts for service manager/cireson portal require internet access and if so, why do they need internet access? I couldn't find any clear answers in the knowledge base. The users are

service manager service account

service manager workflow account

cireson portal website account

cireson portal cachebuilder account

service manager - system center configuration manager connector

Thanks!
Dean

Geoff_Ross

Hi Dean,

Nothing needs it but some might want it? Not sure that makes sense, let me explain.

• service manager service account - No
• service manager workflow account - If you have any cloud activities that call Webhooks on the internet or custom workflows that connect then yes. But OOB no.
• cireson portal website account - Yes if you want to use Cireson online licencing but you can use offline if not. Also Yes if you use Cireson Cloud connector and have internet Webhooks configured.
• cireson portal cachebuilder account - No
• service manager - system center configuration manager connector - No

Geoff_Ross

Hi Dean,

Nothing needs it but some might want it? Not sure that makes sense, let me explain.

• service manager service account - No
• service manager workflow account - If you have any cloud activities that call Webhooks on the internet or custom workflows that connect then yes. But OOB no.
• cireson portal website account - Yes if you want to use Cireson online licencing but you can use offline if not. Also Yes if you use Cireson Cloud connector and have internet Webhooks configured.
• cireson portal cachebuilder account - No
• service manager - system center configuration manager connector - No

Dean_Mrazek

Hi Geoff

Thanks so much!