Get SLA metrics for Archived WIs

Brian_Winter Customer Advanced IT Monkey ✭✭✭

September 17 in Analyst Portal

I see in the CiresonAnalytics tables a column for SLA.Met/Breached/Active etc. but how to you marry this up with which SLA the status is referring to? Closed Work Items are groomed out of ServiceManager and that was the only place I could join tables to get the SLA type as well as the SLA status. Please don't tell me it's lost or have to dig through Archive Object History.

Thanks,
Brian

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