Request form does not match prompt configured in SCSM

Brandon_Scott

Brandon_Scott Customer IT Monkey ✭

October 11 in General Discussion

ITSM_RequestForm.png

Hi,

I am trying to figure out why our request form is missing a step and cannot seem to track down what the issue is. In SCSM is it configured with four questions but only three are displayed in our ITSM portal. I have attached pictures to show the difference. Missing the "Please specify option".

Thank you taking a look! :)

Brandon

0

Best Answer

Geoff_Ross Cireson Consultant O.G.

October 14 Answer ✓

Hi Brandon,

If you edit the RO with the Advanced Editor (don't double click but see option on the right hand side) you will see a layout section. That might be where a conditional visibility is configured.

Geoff

1

Answers

Geoff_Ross Cireson Consultant O.G.

October 14 Answer ✓

Hi Brandon,

If you edit the RO with the Advanced Editor (don't double click but see option on the right hand side) you will see a layout section. That might be where a conditional visibility is configured.

Geoff

1
Brandon_Scott Customer IT Monkey ✭

October 15

I feel silly for not finding that sooner, thank you very much for the help! :)

1

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