Cache Builder event id 0 "An object of class with ID was not found"

Taras_Kirillov

Taras_Kirillov Member IT Monkey ✭

October 23 in General Discussion

Hi all,

I started seeing Cache builder events on the Cireson portal server.

Its started after reducing the data retention settings in the SCSM console. What do I need to do to make the cache builder errors go away?

Screenshot 2024-10-23 092555.png

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Best Answer

Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

October 23 Answer ✓

@Taras_Kirillov afaik (and we also have these errors) these are just errors from the archiver, when related items, which are already deleted in SCSM, are found.
You can ignore them and from version 12.2.0 ongoing, these errors should not appear anymore.

0

Answers

Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

October 23 Answer ✓

@Taras_Kirillov afaik (and we also have these errors) these are just errors from the archiver, when related items, which are already deleted in SCSM, are found.
You can ignore them and from version 12.2.0 ongoing, these errors should not appear anymore.

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Taras_Kirillov Member IT Monkey ✭

October 23

@Simon_Zeinhofer Thank you Simon for quick reply. I use Portal version 11.6.3. How can I update it to latest available community version 11.8.4?
If I try to update it via the "Cireson setup" it upgraded to the latest v12.2.3 (non-community) version.

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Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

October 23 edited October 23

@Taras_Kirillov I don't know unfortunately. I guess you have to reach out to the Support so they can share the installer for this specific version with you.

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